We are a not-for-profit community-based charity.
In 2005, we became Victoria’s first registered Affordable Housing Association, creating new housing options for those in our community seeking affordable housing alternative.
Separate from our NRAS compliance operations we provide an integrated continuum of housing services and support programs. As is the nature of such programs, a collaborative approach to service delivery is essential, and HHS’s strong links to service providers, our customer base, and investors have laid the foundation to a great deal of respect and recognition within the sector and ensured our services reach a wide and diverse range of people in need.
Our clients and tenants are at the heart of what we do.
We will endeavour to provide the best service possible so you can improve your circumstances, and have a place to call home.
We are the second largest Approved Participant under the National Rental Affordability Scheme in Victoria. The majority of our incentives are attached to dwellings owned by private investors however a proportion are allocated to properties that we own.
Haven Home Safe is responsible for managing the compliance obligations for 1,138 NRAS dwellings on behalf of the investor and also features in the top 10 for Australia wide list (Source: DSS’s Quarterly Performance Report, 31 December 2017). This constitutes 11% of NRAS allocations in Victoria (3% Australia wide).
At Haven Home Safe, it is our mission to ensure that our investors receive their incentives in a timely manner. Our policy is to comply with the “Act” and the “Regulations” and to pass on the incentives to the investors within a 30 day time frame of receiving the incentives.
We build and maintain strong partnerships with the property managers, DSS and the DHHS so that our investors’ needs are consistently met at all times. We have built great relationships with over 40 different property managers.
Since the start of the NRAS program, the number of property managers has increased rapidly due to our flexible approach in allowing our investors to choose their own property managers. We have actively built great relationships with the new property managers as we are fully aware that this is fundamental to our “putting investors first” model.
Whether you are looking to transfer your NRAS Allocation, or just have a quick question – our dedicated NRAS team are here to assist you.
Within Haven Home Safe, we have a dedicated NRAS team comprising of a Program Manager, and six Compliance Officers.
Central to our philosophy is our total commitment to investors’ needs. We put people first. We believe it’s what sets us apart.
Contact our team
“As a property manage, I can highly recommend Haven Home Safe (HHS) as a National Rental Affordability Scheme compliance team. I have found the team to have excellent communication skills giving me up to date information regarding the compliance of each of the tenants that I deal with. Each application is thoroughly vetted, every piece of pertinent information is collected to make sure the landlord can be sure that their tenant is compliant under the National Rental Affordability Scheme requirements. The HHS team has provided a service that they can be very proud of”
– Jason Birch, Sales Manager | PRDnationwide Ballarat
“As part of my portfolio, I manage about 10 National Rental Affordability Scheme properties in Croydon. Haven Home Safe oversee this and Kim has been fantastic to deal with. She is efficient, patient and always responds in a timely manner. Thanks, Kim!”
– Emily Clarke, Residential Property Manager | Professionals Methven
“Haven Home Safe is the most efficient, friendly team I have ever worked with. I am a happy property manager when it comes to NRAS dealings, Haven Homes always makes the process simple and are willing to help every step of the way. I would like to say on behalf of my pleased clients as well, Congratulations to the Haven Homes team for being amazing!”
– Laura | Little Real Estate Brunswick